Interpersonal
Skills
This two day course develops the delegates to develop advanced consultancy and project
related skills on a course that uses innovative role play
exercises to allow delegates to practice skills in a 'safe'
environment.
Booking:
Contact
us
Where:
Course Venue
When:
Schedule
Who Should Attend ?
The
Benefits of Attending
-
A
company culture of people development and "can do"
attitude;
-
Personnel
that communicate effectively and confidently;
-
Increased
job satisfaction of employees leading to higher rates of staff
retention;
-
Avoid
employee tensions;
|
Interpersonal
Skills - Course Synopsis
|
| 1. |
Personal
objectives |
| 2. |
Self
assessment |
| 3. |
Listening
skills |
| 4. |
Feedback
skills |
| 5. |
Introduction
to Behaviours |
| 6. |
Assertiveness
skills |
| 7. |
Influencing
skills |
| 8. |
Power
and influencing
|
| 9. |
Conflict
handling |
| 10. |
Conclusions |
|