Handling
Conflict
This one day course supports delegates to better deal with
conflict they may experience in the work place.
Booking:
Contact
us
Where:
Course Venue
When:
Schedule
Who Should Attend ?
-
Personnel
who do (or will) come into situations the work place that
cause conflict
-
Personnel
wishing to develop their inter personal skills
-
Personnel
who want to become more effective and help others develop
The
Benefits of Attending
-
A
company culture of people development and "can do"
attitude;
-
Personnel
that communicate effectively and confidently;
-
Increased
job satisfaction of employees leading to higher rates of staff
retention;
-
Avoid
employee tensions;
-
A
business that pro-actively develops staff for the future.
|
Handling Conflict - Course Synopsis
|
| 1. |
Types
of conflict |
| 2. |
The
causes of difficult behaviour |
| 3. |
Behaviour
vs attitude |
| 4. |
Assertiveness
skills |
| 5. |
Role
play and giving feedback |
| 6. |
Receiving
criticism assertively |
| 7. |
Managing
conflict - self assessment |
| 8. |
Conclusions |
|
